5

I've been coming here for several years now, and the reason I keep coming back is because of their great, friendly service. Mr. and Mrs. Diaz, and their son Mody, are always very courteous, and more importantly, very knowledgeable. Guillermo, service manager, is another important member of the team. I'll keep going back, for sure.

5

Barbara said the staff were very friendly and they provided good service.

5

I have an 11 y.o. Camry and it was having problems with wobbling upon braking and wobbling at highway speeds. I did have to bring it in over four visits as once they thought one thing fixed it, it turned out to be something else. For example, car needed brake system flushed as the fluid was black, is supposed to be red. We thought that would fix it since the actual brakes were good. No dice. So then the rotors were serviced, and new brake pads applied. Still wobbly. Car was aligned, tires balanced, etc., come to find out the rims (aluminum) were bent. They went out of their way to help me out and find out what the issue is. I appreciate their service.

5

They fix my difficult car problem never gave up on finding it came out good as new

5

Eudocio said he's happy and very satisfied with the service.

5

Super friendly staff with great customer service.

5

Spoke to Lorraine's Husband. He said the staff was prompt, and he didn't have to wait around very long.

5

Londie said she's very satisfied. They are hardworking and they are not rude.

4

I really appreciate Mody and Kevin in their efforts to get to the bottom of my car issue and address my concerns. My only issue with the procedures as stated in the proprietor's response is if a customer complains of an issue where driving the vehicle is the way to diagnose the problem, please drive the vehicle on the road where issue is specified (highway or street). Otherwise, your treatment of my issue HAS been great. I usually brought my Silverado here, & since my Camry needed work, I brought it here instead of the dealership.My original complaint (and still current complaint) was the front end was wobbly upon braking & at 60 MPH. Also needed oil change. 1st visit: original complaint above and their recommendations were: Alignment $89.99; Brake fluid flush $76.90; Radiator plus hoses $406.49; engine air filter $32.96; cabin filter $43.94; valve cover & gasket $98.87; rear brake pads $85; resurface rear rotors $59; PCV valve $32.96 total after labor, taxes & hazmat $1761.71 and the thing still wobbles. 2nd visit for same problem: Front brakes $85; resurface front rotors $59; total after labor, taxes, & hazmat $250.88 ***Come to find out, they only test drove it on the street, & NOT on the highway like I stated in the original problem*** 3rd visit for same problem: NOW they test drive with me in the car, and see wtf I'm talking about. Now they tell me that ALL the rims are bent. Quote me $772.96 for new rims. Not doing it. I have been completely and utterly robbed of my ability to choose repairs needed for my situation. Family has 2 vehicles. I drive my son to & from school 13 miles one way everyday. Because they did not listen to me & test the car on the highway originally, I am going to have $200 more in gas costs a month since I will have to drive my truck & not the car. If they did it right the first time, I could have decided to wait on all the extra repairs above & beyond what my main issue was. Now, I don't have that option. Never going back. They lost a great customer with 2 older vehicles that are maintained very well, and will be maintained well for years to come somewhere else.

Hi Tatia, thank you for this review, unfortunately we could not duplicate the wobble and we showed you what the vehicle definitely needed and you decided to move forward with the needed repairs on the vehicle. We do apologize but it was not done with mal intent and we were happy to help you when you came back with replacing the bent rims for free once we duplicated and found the wobble. The first step in our process is always to take care of our customer's concern. We missed that this visit and thank you for your business and we look forward to the oportunity to continue serving you and your vehicle needs. Sincerely Premium Automotive

- McAllen
5

You can always judge a business by the person at the FRONT counter or person ANSWERING phone. This place made an A++++++ Premium Automotive Services was friendly and knowledgable concerning all my automotive questions. Top notch service!!!!! I recommend you check this place out and judge for your self! If you were like me I thought only the dealership could service my Mercedes needs boy I WAS WRONG. They can do it and for a reasonable price.