Premium Automotive did massive engine work on my SUV. My timing chain and it's components needed to be replaced/repaired. I am pleased with their work and overall customer service. They did take a while to look at my car at first, then another few more days to diagnose, and send me their recommendations for approval. All in all they had my car for about three. Once they received the parts my car was finished in about 24 hours or so. They gave a loaner at no cost which absolutely great! They did screen my calls at one point, which I am sure it was because I called almost daily to check on the progress of my vehicle. So I can understand the annoyance there. I had to call from my daughter's phone so they would answer my phone call. Which they did not, but did call me back on my daughter's phone. They did throw in a complimentary oil change for the delay. So far I have no issues with my car now, which I am grateful for. I would definitely recommend Premium Auto service to everyone. I am a pleased customer and will be going back when any of my vehicles need maintenance.